Terms of Service
These terms are an agreement between you and Satas Communications Ltd ("Satas", "we") for your use of the Satas Call app and related services. By creating an account you accept these terms and our Privacy Policy.
1. The service
Satas Call lets you make and receive voice calls over the internet to phone numbers, paid for from a prepaid wallet. Call quality depends on your internet connection and on other networks we do not control.
2. Not for emergency calls
Satas Call cannot be used to call emergency services such as 999, 112 or 911. Use your mobile network or a landline for emergencies.
3. Your account
- You must be at least 18 and give accurate details when you sign up. Customers outside Kenya must complete identity verification.
- Keep your sign-in codes and password private. You are responsible for calls made from your account.
- One person may hold one account.
4. Wallet, rates and payments
- Calls are prepaid. You top up your wallet through our payment provider, and each call is charged per minute from your balance at the rate shown in the app for your plan and destination.
- We may change rates. New rates apply to calls made after the change and are always shown in the app before you call.
- Wallet credit can only be used for Satas services and cannot be exchanged for cash or transferred to another account.
- If you are charged in error, contact us within 30 days and we will correct it.
5. Acceptable use
You must not use the service to:
- break any law, or harass, threaten or defraud anyone;
- make automated, bulk or marketing calls, or resell the service, without our written agreement;
- hide or fake your identity, or interfere with our systems or other users.
We may suspend or close accounts that break these rules, and we cooperate with lawful requests from authorities.
6. Recording calls
If you record a call, you are responsible for getting any consent the law requires from the other person.
7. Availability and liability
We work to keep the service available but cannot promise it will always be uninterrupted or error-free. To the extent the law allows, our liability to you for any claim is limited to the amount you paid us in the three months before the claim. Nothing in these terms limits rights you have under Kenyan consumer protection law.
8. Closing your account
You can delete your account at any time in the app or on our account deletion page. Any balance remaining in the wallet is lost when the account is deleted.
9. Changes
We may update these terms. We will tell you about important changes in the app or by email before they take effect. If you keep using the service after that, you accept the new terms.
10. Law and contact
These terms are governed by the laws of Kenya. Questions: support@satas.co.ke or +254 717 581 105.