Privacy Policy
This policy explains what personal data Satas Communications Ltd ("Satas", "we") collects when you use the Satas Call app on Android or iPhone and the related web services at calls.satas.co.ke, why we collect it, who we share it with and the choices you have. We process personal data in line with the Kenya Data Protection Act, 2019.
Who we are
Satas Communications Ltd, Nairobi, Kenya. For any privacy question or request, email support@satas.co.ke or call +254 717 581 105.
Data we collect
| Data | Why we use it |
|---|---|
| Name, phone number and email address | To create and manage your account, send sign-in and verification codes, and contact you about your account. |
| National ID or passport number (customers outside Kenya) | To verify identity, prevent fraud and meet telecom regulations. |
| Account and calling identifiers | Your user ID, calling (SIP) username and any Satas number assigned to you, so calls can be connected to your account. |
| Call records | Numbers called and received, date, time, duration and cost. Used for your call history, billing and fraud prevention. |
| Wallet and payment records | Top-up amounts, payment references and your balance. Card and M-Pesa details are entered with our payment provider and are never stored by us. |
| Call recordings and voicemail | Only when you choose to record a call or a caller leaves you a voicemail. |
| Device and app information | Device model, operating system, app version, crash reports and a push notification token, so we can deliver incoming calls and fix problems. |
| IP address and approximate location derived from it | For security and fraud prevention. The app does not use GPS or precise location. |
Data we do not collect
- Contacts. The app can show your phone's contacts so you can pick a number to call. Your contact list stays on your phone and is never uploaded to us.
- Call audio. Audio passes through our servers to connect the call but is not stored unless you record the call.
- We do not collect photos, messages, health data, advertising IDs or precise location, and we do not sell personal data or use it for advertising.
Permissions the app asks for
- Microphone: so the person you call can hear you.
- Contacts (Android, optional): to pick a number from your contacts. On iPhone the system contact picker is used and no permission is needed.
- Notifications and full-screen alerts: to show incoming calls, including on the lock screen.
- Battery optimisation exemption (Android, optional): so the app can keep receiving calls in the background.
Who we share data with
We share only what each service needs to work for us:
- Telecom carriers and mobile networks, to connect your calls to other phones.
- Pesapal and M-Pesa, to process wallet top-ups.
- Google Firebase Cloud Messaging and Apple Push Notification service, to wake your device for incoming calls. These messages do not contain call audio.
- SMS and email delivery providers, to send sign-in and verification codes.
- Authorities, when Kenyan law or a valid court order requires it.
Security
All app and website traffic uses encrypted HTTPS connections. Call audio is encrypted where your network and the destination support it. Access to our servers and databases is limited to authorised staff.
How long we keep data
- Call recordings: deleted automatically after 30 days, or sooner if you delete them.
- Voicemail: kept until you delete it or your account is deleted.
- Account details: kept while your account is open.
- Call and payment records and identity verification details: kept after your account is closed for as long as tax, accounting and telecom laws require.
Your rights
You can ask to see, correct or delete your personal data, object to how we use it, or ask for a copy of it. Email support@satas.co.ke from the address on your account, or include your registered phone number. We reply within 30 days. You can also complain to the Office of the Data Protection Commissioner (odpc.go.ke).
Deleting your account
You can delete your account in the app under Account, Delete account, or by following the steps on our account deletion page.
Children
The app is not intended for anyone under 18, and we do not knowingly collect data from children.
Changes to this policy
If we make important changes we will update the date above and tell you in the app or by email.